Altira reviews 100% of calls and messages in real time, in Arabic, Urdu, and English.
Purpose-built for regulated banks, telcos, and BPOs in the GCC and Pakistan
that cannot afford sampling bias or cloud-only AI.
Of interactions scored for quality and compliance, automatically
vs manual samplingProjected year-one ROI on a regional fintech deployment
validated in productionAgent capacity unlocked by automating routine queries and after-call work
measured across BPO pilotsLanguages handled natively, end-to-end. No translation layer.
Arabic · Urdu · EnglishFive capabilities. One knowledge foundation connecting all of them. Each offering is independently deployable and built on the same underlying knowledge layer.
The layer everything else runs on.
Real-time support, or full automation. Your choice.
Full visibility on every interaction, automatically.
Three outcomes your CFO, COO, and CCO actually track. Every capability above contributes to one or more.
For your CCO & Risk team
From audit lottery to total coverage. Traceable evidence the regulator can inspect on demand.
For your COO & CX leadership
Get more out of every agent, every shift. No new headcount; no stretched handle time.
For your CFO & commercial team
Turn service contacts into retained customers and upsell openings, in the language they actually speak.
“We were reviewing 2% of calls manually. After Altira, we score 100%. We found violations in segments we'd never seen before.
Legacy CCaaS platforms and global cloud providers are built for English-speaking, cloud-only markets. Altira was engineered for the compliance and language reality of the GCC and Pakistan.
Built natively for Arabic, Urdu, and English. Not translated from a single English model. Sentiment, intent, and cultural cues detected where global tools fail silently.
Script adherence, disclosure gaps and risk triggers flagged live during the call. Not in a QA review three weeks later.
On-prem, hybrid or BYOC. Fully aligned with local data sovereignty requirements. Every global competitor routes through foreign jurisdictions.
Purpose-built integrations for regional CRM, CCaaS, and telephony. Slots into your existing operating model instead of forcing a platform replacement.
Most enterprises start at partial call coverage and ramp to 100%. We tell you this upfront. Global vendors promise full coverage on day one and fail silently.
GPU-based pricing tied to actual compute usage. Not per-seat licenses that punish growth. Align cost to coverage, not headcount.
| Capability | Altira | Legacy CCaaS platforms | Generic cloud AI |
|---|---|---|---|
| Native Arabic, Urdu & English | ✓ Built natively | × English-only | × Translated models |
| Deployment flexibility | ✓ On-prem / hybrid / BYOC | × Cloud-only | × Cloud-only |
| Regional regulatory alignment | ✓ Built for it | × Manual workaround | × Not supported |
| Call QA coverage | ✓ 100% automated | × 1–5% manual sampling | × Transcription only |
| Real-time compliance alerts | ✓ Live intervention | × Post-call review | × Not available |
| Omnichannel intelligence | ✓ Unified cross-channel memory | × Siloed per channel | × Voice only |
| Email AI resolution | ✓ Autonomous end-to-end | × Template-only | × Not available |
| Intelligent answer engine | ✓ Cited, auditable, on-prem | × Static knowledge base | × Generic LLM only |
| Customer-owned knowledge layer | ✓ Standalone, customisable | × Bundled, opaque | × Generic, not yours |
Altira isn't a platform sale. We co-design pilots with your compliance, CX, and operations teams, targeted at measurable outcomes against the three buckets that matter: compliance, efficiency, and revenue.
We meet your QA, CX, and operations leads to map goals, regulatory pressures, and the compliance / efficiency / revenue outcomes that anchor the pilot.
Audit available call data, validate integration feasibility with your CRM and CCaaS, confirm data residency.
Define high-impact scenarios, compliance triggers, and the success metrics that prove value. Agreed in writing before deployment.
Launch on an initial cohort, prove the impact against the agreed metrics, then scale to full coverage with executive sign-off.
How hybrid AI + human models are transforming customer experience across Pakistan and the GCC, driving efficiency, multilingual support, and smarter scaling with Altira.
A practical checklist for legal and operations teams to assess readiness across recording laws, privacy controls, data governance, and audit frameworks.
Send us a sample of anonymised calls. We return a benchmark report showing coverage gaps, compliance risks, and the efficiency and revenue upside specific to your operation.
Most enterprises start at partial call coverage because GPU capacity ramps in phases. We tell you this upfront. Full 100% coverage is typically reached as your deployment matures and scales. Global vendors promise full coverage on day one and fail silently when compute capacity can't keep up.
Never, unless you choose it to. Altira supports full on-premise deployment, hybrid architectures, and BYOC setups on regional cloud zones. We align explicitly with local data sovereignty and financial regulatory requirements. Global cloud-only vendors route your data through foreign jurisdictions, which is a non-starter for regulated industries in the region.
Yes. The Email Agent uses the same native language models as our voice engine: Arabic, Urdu, and English. Responses are drafted in the customer's language, not translated from English. Compliance disclosures are included automatically and adapted to the relevant regulator.
That's exactly what it's designed for. It ingests your policy documents, compliance manuals, product guides, and call notes in PDF, Word, or structured formats, and builds a knowledge layer your business owns and manages. Answers are always cited back to the source document and version. Your data never leaves your perimeter.
An Altira pilot moves through four stages: consultation & alignment, data & technical readiness, operational design workshop, and deploy / measure / scale. Progress is tied to stage-based milestones rather than fixed calendar days. Each stage closes when the agreed outcomes are signed off by your executive team.
Regional financial, telecoms, and data protection regulators across GCC and Pakistan. We document audit-grade decision logs that can be provided directly to regulators for inspection, something most global tools cannot produce.
Altira uses a GPU-based pricing model. You pay for actual AI compute usage, not per-agent seats. Cost scales with call coverage, not team size. Pricing is tailored to your deployment size and coverage requirements. Book a demo and we'll walk you through a model built around your contact centre.
Bring a few anonymised interactions to the demo. We return a live compliance, sentiment, and efficiency read in Arabic, Urdu, or English, against the three buckets that matter.
We'll schedule a 20-min call to understand your needs. No obligations.